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Post Info TOPIC: Great Customer Service from Patagonia


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Great Customer Service from Patagonia
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Last May, I accidentally grabbed my backup pair of waders and went shad fishing in the American River.  I waded deeper than I normally would wade.  I noticed a slow leak on my left side above my waist line.  The location of the leak was in a non-critical area, so I didn't think much of it.

Last week, I finally decided to bring those waders to the local shop for Patagonia to fix the leak.  What the heck, at worst it was going to cost me $25 to cover the shipping and insurance.  Last Monday, I stopped by the shop.  I had a brand new pair of Patagonia Watermaster 2 waders waiting for me.  Patagonia warrantied my old 2002 model.  I wasn't even charged a fee.

The reality of it all is that warranties aren't thought of much until they have to be used.  I'm glad I bought a product from a company that stands by its warranty.

AB

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AbelBoy,

That's good information to know--assuming that you've had them for six years! And, I thought I received a great deal from Cabela's after 2 plus years and no questions asked...People keep giving Patagonia high praise! Definitely, something to consider when purchasing my next pair of waders.

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There's no greater fan of fly fishing than the worm...


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