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Post Info TOPIC: Posting Etiquette to reduce misunderstandings


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Posting Etiquette to reduce misunderstandings
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There seems to be more and more misunderstandings here about peoples posts.

We need to think about the proper "etiquette" in posting on this Forum.

Proper etiquette to posting on this Forum should be the same as Email etiquette.

Here is a great article to help us understand the problem and solutions to resolve them.

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MOST PEOPLE KNOW THAT IT'S really easy to be misunderstood in e-mail. You know, you say something meant to be funny, but the other person thinks you're serious. Or you write something innocent, and the receiver "reads into" the message anger, frustration, ridicule or worse.

The reasons are well known: People treat e-mail like face-to-face communication. We're used to saying things out loud and having our intentions, mood and demeanor correctly interpreted by the person we're speaking with. But when you strip away facial cues, social context, tone of voice and other information, people can easily misunderstand.

Research tells us that both sender and receiver tend to automatically fill in the "tone" of an e-mail conversation but they're not getting information about the tone from the e-mail itself. They're basically making it up based on how they feel or what they fear, not what's actually being said.

Unfortunately, just knowing all that won't necessarily prevent you from being misunderstood. Researchers Michael Morris and Jeff Lowenstein were collaborating recently on a research project to study the phenomenon of misunderstood e-mails when they got into a huge argument because one had misunderstood the e-mail of the other. It can happen to anyone, no matter how knowledgeable.

Studies have shown that some 44 percent of e-mails are incorrectly interpreted in some way by the receiver of the message.

Here's the worst part: Most of these e-mails go unchallenged. You might be angering people, bruising egos or burning bridges and you'll never even know it.

Here are my best tips for making sure you don't accidentally annoy, anger or intimidate the people you communicate with over e-mail.

* If you're joking or being sarcastic, use surrogate facial cues like smiley faces : ) or type "[grin]" or use some other indicator of your intent. They seem trivial, but are very important.

* Use plentiful qualifiers such as "don't take this the wrong way," "I'm joking," or "I'm not angry at all."

* Beware of brief e-mails, as they can be interpreted as brusque. An e-mail with just a word or two can be interpreted as frosty, angry or demeaning.

* Start the e-mail with something obviously humorous, which conveys that you're not angry.

* Be aware of who you're talking to. It's very easy for a co-worker or subordinate at work to read anger, disappointment or other negative emotions into your notes. If you're a manager, you need to go out of your way to send friendly e-mails or you'll end up with a morale problem. In-laws and relatives might be easily offended as well.

* End your e-mail with something nice, such as "thank you!" or "hey, I really appreciate this."

* Always re-read your e-mails before sending and be on the lookout for areas of misinterpretation.

* Don't get angry from e-mail, then reply based on your anger. First find out the intent of the sender by calling, or asking for clarification. Remember: nearly half of all e-mails are misinterpreted.

* Don't use e-mail for emotional or sensitive topics. Pick up the phone or visit in person.

* Bonus tip: Be aware that if you're talking about someone, you're more likely to accidentally send that person the e-mail. Make sure you address e-mail to the right person, especially if you're talking about a third party.

So there you have it: My best tips for keeping the peace on e-mail. After all, you're sending messages in order to communicate, not miscommunicate. It's an art form that, once mastered, will serve you well for the rest of your e-mail-sending days.




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Thanks Keith. :)

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Thanks for the post. . . I have noticed some "testiness" developing too!

I will certainly read you post and try harder.

Bob

-- Edited by memebop at 13:55, 2008-01-28

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very good and well put...I think a lot will come from this
I know a few of my replys have been taken the wrong way..Iam going to reread it and learn from it...
thanks keith

mx19

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mx19


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Right on Keith, point taken.† You guys have edited me out of more than a few threads so I should know.† This one might not make it either.† Oops.†† Flyfisher† folks are passionate people but were aren't all the same.†† A lot of toes get stepped on via websites or out on the creek.† Keep up the good work.

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Well put Keith, I hope that my posts havent been misnderstood, Or takin the wrong way.† I hope everyone reads this, Theres been alot of bickering.†Were all really passionate about what we do but have different opinions on how to acheive the same goal, And thats CATCH A FISH biggrin.

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Great post Keith, having guidelines is an often overlooked necessity.† I've noticed that the web forums I've enjoyed the most are the ones where people can share info, interests, have a healthy discussion with the occasional healthy conflict AND where there are moderators that aren't afraid to periodically step in and shut down a thread, edit out a post, or do anything else they deem necessary to keep the forum positive and constructive.† Thank you for all the time and effort you put in as an administrator on this site.

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Master Fly Fishing Guide

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Yes we all owe a great big THANK YOU to Kieth who puts in† waaaaaaay more time in on this site than anyone knows!I especially owe Kieth in a BIG BIG way,I wouldnt even have a web site without his help.Thank you again.Greg

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Thanks KBig, I'm tired of reading an innocent post, and then all the sudden it turns into a huge arguement. Everyone needs to read this and learn from it. If someone has a disagreement, then they should just PM the person instead posting where everyone can read it.

"Hey, I really appreciate this"wink

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THANKS KEITH.

this is a great post. and i would like to also add that i am truly sorry for some of the post that i have put on here. i know they do come off the wrong way, but i truly mean no harm or disrespect to anyone. I have very testy as far as when someone bashes me or disrespects me. i have gone through a lot in my life and i dont take crap from anyone. but i am slowly changing that, (which is one of my new yrs resolution) it will take time, but with this forums help (as some have dont behind close doors, you know who you are and thank you) i think i can make it. if i post something and you take it the wrong way, pm me, i will try to reword it or put in sometype of phrase to let you know how i meant it. and i think that goes for any post. if you read something the wrong way, dont post in broad daylight, pm the person, let them know how that made you feel.

again thanks keith, this post was needed.

now lets just get out there and fish.
brian

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Fishing isnt about catching fish, its not about who caught the most, or who caught the biggest, its about the experience that you have on the water, and the life long bonds you make with others on the journey to becoming a better person inside.

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